Supervisor/Manager On Duty

About this position

Floor Manager / Supervisor at Confidant Hospitality

Status: Full-Time / Hourly — $30–35 per hour, 40 hours per week

Benefits: Health insurance, paid time off, and dining discounts.

Location: Confidant (127 Atlantic Ave.) and Frenzie (129 Atlantic Ave.), Brooklyn, NY 11201

Confidant Hospitality is now hiring an energetic and qualified Floor Manager / Supervisor to work across both of our Brooklyn restaurants, Confidant and Frenzie. The role splits its week between the two spaces. This is a rare opportunity to join a fast-growing restaurant group. We are searching for a leader who can work in a fast-paced environment, take on a large amount of responsibility, work as part of a team, and ensure our service is delivered to the standard in both restaurants. If you're eager to grow with a dynamic company and help shape our restaurants, we want to hear from you!

Position Requirements

• A highly motivated and energetic personality, able to take the initiative and exhibit flexibility.

• Manager on Duty (MOD) four-five days a week, split between the two restaurants; for example, three days a week at Confidant and two days a week at Frenzie, adjusting with the needs of each space.

• Previous food and beverage leadership experience is desired.

• A genuine desire to learn and grow within Confidant Hospitality.

Essential Duties and Responsibilities

• Lead the front-of-house team in all aspects of service and ensure service standards are followed, offering professional, friendly, and engaging service at all times.

• Serve as Manager on Duty on the floor, driving the guest experience through presence at tables and attention to the timeliness and sequence of service.

• Own the opening and closing of the restaurant on MOD shifts, including opening and closing procedures, point-of-sale functions such as comps and voids, and end-of-shift reporting.

• Run a daily pre-shift to communicate any information pertinent to the restaurant and the team.

• Train and coach front-of-house team members, including new hires, and support their development on the floor.

• Working knowledge of the menus in both restaurants, with allergens and basic ingredients as the priority.

• Full knowledge of both styles of service and both restaurants' steps of service, and the ability to hold the team to them.

• Handle guest concerns, reacting quickly and professionally.

• Balance operational, administrative, and team needs, and attend regularly scheduled departmental meetings.

• Take on different projects and administrative tasks as assigned. This work varies with the needs of the restaurants and may include scheduling support, inventory and ordering, reservation and event preparation, and other operational projects as they come up.

• Follow policies, procedures, and service standards, and follow all safety and sanitation policies when handling food and beverage.

• Be able to operate a computer and point-of-sale (POS) equipment with accuracy and appropriate speed.

• Constant standing and walking throughout the shift, with the ability to lift and carry up to 50 pounds.

• Other duties as assigned.

Skills and Qualifications

• Evening and weekend availability a MUST!

• Team-service experience is strongly recommended.

• Previous point-of-sale (POS) system experience (Toast), and general computer literacy.

• Excellent communication and organizational skills, with strong interpersonal and problem-solving abilities.

• Highly responsible and reliable, with the ability to work well under pressure in a fast-paced environment.

• Ability to work cohesively as part of a team, focus attention on guest needs while handling multiple tasks at once, and remain calm and courteous at all times, with a flexible schedule.

*Must have or be willing to obtain food certification.

Please reply with your resume. We look forward to hearing from you!

Confidant Hospitality is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Confidant Hospitality will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Location and commute

Brooklyn, NY .

Plan your route with Google Maps. Travel times and transportation options vary; confirm the work location with the employer before commuting.

How to apply

Review the vacancy and complete the application on the employer or recruitment partner’s website. Requisition ID: WJ-3282182194.