About this position
Desired Qualifications
- Minimum two years experience in a Reception or Host role, ideally within an elevated or high-volume hospitality environment, preferred.
- Familiarity with reservation and table management systems such as SevenRooms preferred.
- Basic knowledge of food and beverage menus.
- High school diploma or equivalent qualification preferred.
- Ability to work flexible schedules including evenings, weekends, and holidays.
Skills and Abilities
- Excellent guest service and interpersonal skills.
- Strong communication and listening abilities.
- Good organizational and multitasking skills.
- Ability to remain calm and professional during busy service periods.
- Strong attention to detail and presentation.
- Maintains a polished, professional appearance, and follows Nammos grooming and uniform standards.
- Ability to stand for extended periods and move between floors, including frequent use of stairs, throughout service.
Key Targets
- Deliver a warm, welcoming, and professional guest experience.
- Ensure efficient seating flow and optimal table utilization.
- Maintain an organized and presentable reception area.
- Support smooth coordination between reception and service teams.
- Ensure compliance with health, safety, and service standards.
General Duties, Tasks, and Responsibilities
- Warmly welcome and greet guests upon arrival.
- Manage reservations and accurately record guest information.
- Coordinate seating arrangements to maximize table turnover and seating capacity.
- Manage waitlists during peak periods and provide accurate wait time estimates.
- Communicate effectively with the service and kitchen teams regarding guest flow and table status.
- Respond to guest inquiries and provide menu, promotion, and event information.
- Assist guests with special requests or accommodations where possible.
- Maintain cleanliness and organization of the reception and waiting areas.
- Monitor dining areas to ensure a smooth and efficient flow of guests.
- Handle guest concerns professionally and escalate issues to management when necessary.
- Answer phone calls and assist with reservations and special events as required.
- Adhere to health, safety, sanitation, and cleanliness standards at all times.
- Maintain composure and attentiveness during high-volume service periods.
Location
New York .
The source lists New York but does not specify a city. Check the original listing for the work location and any remote-work conditions.
How to apply
Review the vacancy and complete the application on the employer or recruitment partner’s website. Requisition ID: WJ-3269323007.