About this position
Talent Experience Advisor
As a trusted advisor within our Talent Experience organization, the Talent Experience Advisor plays a critical role in shaping the success and wellbeing of our contingent workforce. The advisor provides guidance throughout the onboarding and assignment and collaborates cross-functionally to drive compliance and payroll effectiveness. The Advisor serves as a subject matter expert, driving operational excellence and delivering high-touch support that enhances the employee lifecycle and increases employee and client satisfaction, and builds lasting, repeat relationships between Impellam and its employees in the field.
Responsibilities
Serve as the primary point of contact for new hires, guiding them through onboarding and compliance with a focus on delivering a seamless and personalized experience.
Lead onboarding and compliance coordination, partnering with internal teams to ensure timely and accurate completion of all requirements, ensuring readiness prior to scheduled start dates.
Build and maintain relationships with a dedicated group of associates, proactively supporting their success and wellbeing throughout client assignments.
Act as a consultant to managers and recruiters, providing insights and support on assignment progress and feedback, and documentation workflows.
Resolve complex payroll, time entry, and reimbursement issues, leveraging investigative skills and cross-functional collaboration.
Own audit coordination and compliance tracking, ensuring timely responses and accurate documentation to meet internal and external requirements.
Train and mentor new associates, providing guidance on systems, processes, and best practices to ensure a smooth transition and ongoing success.
Champion process improvements and operational efficiency, identifying opportunities to enhance employee support, time and expense operations, and compliance outcomes.
Maintain detailed documentation of contractor interactions, ensuring transparency and continuity across teams.
Assist managers and recruiters with tasks within internal company database; such as creation of job orders, assignments, uploading documents into both internal & external databases
Key Competencies:
Investigative Skills –Resolve complex issues that require research, collaboration and deep dives into various systems and reports
Strong Communication – Engage with associates both verbally and in writing, often in sensitive or challenging situations.
Collaboration – Regularly partner with other departments to complete tasks or resolve concerns.
Attention to Detail – Understand client-specific nuances, correct pay rates, assignment dates, and other critical details.
Sense of Urgency – Take prompt action on time-sensitive requirements that directly impact candidate and client success.
Organizational skills – Manage multiple priorities simultaneously, staying organized and proactive.
Required
· 3+ years of customer support or administrative experience
· Bachelor’s Degree
· Strong skills in Microsoft Office
· Organization
· Outstanding communication and interpersonal abilities
· Strong attention to detail
· Critical thinking skills
· Problem-solving aptitude
Brand: Vertage
Location and commute
Atlanta, GA .
Plan your route with Google Maps. Travel times and transportation options vary; confirm the work location with the employer before commuting.
How to apply
Review the vacancy and complete the application on the employer or recruitment partner’s website. Requisition ID: WJ-3268483028.