About this position
Desired Qualifications
- Minimum one year of experience in reservations, reception, or guest relations, ideally within an elevated or high-volume hospitality environment, preferred
- Experience using SevenRooms to manage reservations, guest profiles, and waitlists preferred.
- Basic knowledge of food and beverage operations and guest service standards.
- High school diploma or equivalent qualification preferred.
- Ability to work flexible schedules, including evenings, weekends, and holidays.
Skills and Abilities
- Excellent guest service and communication skills.
- Strong organizational and multitasking abilities.
- High attention to detail and accuracy in handling bookings.
- Professional telephone etiquette and email communication skills.
- Ability to remain calm, composed, and accurate during busy service periods.
- Strong teamwork and coordination skills.
- Professional appearance and adherence to company standards.
Key Targets
- Deliver a professional and seamless reservation experience for all guests.
- Ensure accurate handling and management of all bookings and guest requests.
- Maintain up-to-date and organized reservation records.
- Support efficient guest flow and optimal table utilization.
- Uphold brand standards and service excellence at all times.
General Duties, Tasks, and Responsibilities
- Handle reservations via phone, email, SevenRooms, and other online booking platforms in a professional and timely manner.
- Accurately record, update, and manage guest reservations and profiles in SevenRooms.
- Respond promptly to guest inquiries, requests, and booking modifications.
- Coordinate closely with the Reception team and Front of House team regarding reservations and guest flow.
- Assist with VIP bookings, special occasions, and guest preferences with attention to detail.
- Confirm daily reservations and ensure all booking details are accurate.
- Manage cancellations, waitlists, and last-minute changes efficiently.
- Provide guests with clear information regarding availability, timings, and venue policies.
- Maintain confidentiality of guest information and reservation data.
- Support the reception and guest relations team during peak operational periods when required.
- Ensure all communication reflects the brand’s luxury hospitality standards.
- Adhere to company policies and health, safety, and operational procedures at all times.
Location
New York .
The source lists New York but does not specify a city. Check the original listing for the work location and any remote-work conditions.
How to apply
Review the vacancy and complete the application on the employer or recruitment partner’s website. Requisition ID: WJ-3269323013.