About this position
Desired Qualifications
- Minimum two years experience in a Head Reception/ Host or senior hosting role, ideally within an elevated or high-volume hospitality environment, preferred.
- Familiarity with reservation and table management systems such as SevenRooms preferred.
- Strong understanding of seating flow, table turnover, and guest management.
- High school diploma or equivalent qualification preferred.
- Ability to work flexible schedules including evenings, weekends, and holidays.
Skills and Abilities
- Strong leadership and team supervision skills.
- Excellent communication and guest engagement abilities.
- Strong organizational skills with attention to detail.
- Ability to manage busy service periods calmly and professionally.
- Guest-focused mindset with strong problem-solving skills.
- Maintains a polished, professional appearance, and follows Nammos grooming and uniform standards.
- Ability to stand for extended periods and move between floors, including frequent use of stairs, throughout service.
Key Targets
- Deliver a consistently welcoming and professional guest experience.
- Ensure efficient reservation management and optimal table utilization.
- Maintain smooth guest flow and minimize wait times during peak periods.
- Support positive guest feedback and satisfaction scores.
- Ensure compliance with service, health, and safety standards.
General Duties, Tasks, and Responsibilities
- Supervise and lead the Reception team, providing guidance, training, and performance feedback.
- Manage the reservation system, ensuring accuracy and effective table allocation.
- Greet and welcome guests warmly, ensuring a positive first impression at all times.
- Coordinate seating arrangements, manage waitlists, and optimize table turnover during peak hours.
- Maintain up-to-date knowledge of daily reservations, special requests, and table availability.
- Handle guest inquiries and provide information regarding menus, promotions, and events.
- Handle guest information, including contact details, preferences, and allergy notes, with accuracy and confidentiality.
- Assist in resolving guest concerns or complaints to ensure a positive dining experience.
- Collaborate with management to develop and enforce hosting SOPs and service standards.
- Train Reception on service etiquette, reservation systems, and guest interaction protocols.
- Maintain accurate records related to reservations and guest preferences.
- Assist with coordinating special events and private dining reservations with the Events and Marketing team.
- Adhere to health, safety, sanitation, and cleanliness standards.
- Maintain composure and attentiveness during high-volume service periods.
Location
New York .
The source lists New York but does not specify a city. Check the original listing for the work location and any remote-work conditions.
How to apply
Review the vacancy and complete the application on the employer or recruitment partner’s website. Requisition ID: WJ-3269323012.