About this position
The Operational Excellence Consultant is responsible for driving operational excellence across FLIK by evaluating and training on brand standards and operational requirements while fostering continuous improvement initiatives and enhancing performance. Reporting to the Sr. Director of Operational Excellence, this role requires conducting in-depth operational excellence reviews, communicating results to all levels of the organization and supporting the execution of follow-up action plans and training programs. The Operational Excellence Consultant works closely with divisional teams to streamline processes, optimize performance, and ensure adherence to service standards.
This is a remote role with up to 80% travel. Must be based in Pennsylvania.
Key Responsibilities:
Operational Excellence Review and Communication
- Conduct comprehensive operational excellence reviews to document and analyze divisional business trends and identify opportunities for improvement.
- Communicate gaps to standards, associated action plans, and applicable training to unit level stakeholders and senior leadership.
- Support action plan submission and completion, providing clear direction to ensure effective and consistent resolution of gaps to standard.
- Prepare and present regular performance reports, improvement plans, and insights to the Sr. Director of Insights & Excellence and other division leadership.
- Monitor and analyze operational excellence review results to identify trends and opportunity areas.
- Fulfill any other assigned duties
Required Qualifications:
- Ability to travel up to 80%.
- Preferred background/experience: 3-5 years in food service and/or hospitality.
- Preferred Education: Associate and/or Bachelor's Degree in food service, culinary arts, hospitality, or relevant field.
- Exceptional communication skills, including the ability to effectively share customer insights and drive performance improvement.
- Able to adapt to new/evolving technologies.
- Ability to thrive in complex, fast paced environments.
- Strong relationship-building skills.
- Self-driven mindset with the ability to manage multiple work-streams in parallel.
- Demonstrated ability to manage project timelines, prioritize effectively, and meet ongoing deliverables simultaneously.
- High attention to detail and quality deliverables.
- Strong coaching, training, and development skills.
- Advanced proficiency in Microsoft Office, iOS, and data collection and analysis programs.
Location and commute
Philadelphia, PA .
Plan your route with Google Maps. Travel times and transportation options vary; confirm the work location with the employer before commuting.
How to apply
Review the vacancy and complete the application on the employer or recruitment partner’s website. Requisition ID: WJ-3269323056.