About this position
Description:
Marvel Enterprise Solutions is seeking a ServiceNow Platform / Product Admin to support the Small Business Administration (SBA) Digital Workplace environment. The position will provide day-to-day platform administration, configuration support, product enablement, operational monitoring, and governance to help ensure ServiceNow remains secure, reliable, supportable, and aligned with enterprise service-management objectives. The ideal candidate will be self-motivated, adaptable, comfortable working independently and as part of a team, and able to operate effectively in a fast-paced federal delivery environment. The role requires strong communication, documentation, and stakeholder collaboration skills.
Contingencies:
• Regular telework is expected; onsite attendance will be required periodically based on customer and team needs.
• Must be able to work during Eastern Time core business hours.
• Employment is contingent upon contract award/authorization, customer requirements, and successful completion of required Public Trust processing.
Position Description:
• The ServiceNow Platform / Product Admin will provide day-to-day administration, configuration support, platform monitoring, and product enablement across the ServiceNow environment. Principal responsibilities will include but are not limited to:
• Administer users, groups, roles, permissions, catalog content, queues, forms, dashboards, notifications, and core platform settings.
• Provide hands-on ITOM/ITAM administration with a focus on Discovery and CMDB health.
• Deploy, configure, maintain, and troubleshoot MID Servers supporting ServiceNow Discovery and integrations.
• Configure and troubleshoot Discovery schedules, credentials, patterns, and related connectivity issues.
• Manage CI identification, reconciliation, and data quality through the Identification and Reconciliation Engine (IRE) and CSDM alignment.
• Support CMDB health and understand how Discovery data supports Software Asset Management (SAM) and Hardware Asset Management (HAM).
• Partner with network, server, infrastructure, and security teams to resolve access, credential, connectivity, and Discovery issues.
• Support product owners and delivery teams with configuration updates, backlog refinement, release readiness, and user enablement.
• Monitor platform health, licensing, usage, data quality, scheduled jobs, integrations, and operational issues.
• Support change, release, and configuration management activities for ServiceNow products and modules.
• Maintain platform documentation, administrative procedures, knowledge articles, and support playbooks.
• Coordinate with developers, architects, QA, cybersecurity, and business stakeholders to resolve issues and improve platform outcomes.
Education and Experience:
Required:
• Bachelor's degree in Information Systems, Computer Science, Business, or a related discipline, or equivalent work experience.
• 4+ years of experience administering enterprise workflow, ITSM, or business application platforms.
• 2+ years of hands-on ServiceNow administration experience.
• Hands-on ITOM/ITAM experience with ServiceNow Discovery and CMDB health.
• Experience deploying and maintaining MID Servers and troubleshooting Discovery schedules, credentials, and patterns.
Desired:
• ServiceNow Certified System Administrator (CSA) and CIS-Discovery preferred.
• CIS-Service Mapping preferred.
• CIS-SAM/HAM or related ServiceNow asset management certification preferred.
• Experience with ITIL practices, federal service management environments, or ServiceNow product operations.
Required Skills and Competencies:
• Strong knowledge of ServiceNow administration, user/group/role management, catalog administration, dashboards, notifications, and platform configuration.
• Ability to troubleshoot configuration, access, workflow, data, and user issues.
• Understanding of change management, release coordination, documentation, and platform governance.
• Strong working knowledge of ServiceNow Discovery, CMDB health, MID Servers, Discovery schedules, credentials, and patterns.
• Understanding of IRE, CSDM alignment, CI data quality, and reconciliation practices.
• Understanding of how Discovery and CMDB data support SAM/HAM processes.
• Ability to collaborate effectively with network, server, infrastructure, and security teams on access and credential requirements.
• Strong customer service and stakeholder communication skills.
• Ability to obtain a Public Trust clearance
.
Desired Skills and Competencies:
• Experience with CSDM, CMDB, ITOM, ITAM, Discovery, Service Mapping, SAM/HAM, ITSM, SPM, HRSD, SecOps, or Service Portal administration.
• Familiarity with reporting, data imports, automation rules, and platform health dashboards.
Location and commute
Washington, DC 20022.
Plan your route with Google Maps. Travel times and transportation options vary; confirm the work location with the employer before commuting.
How to apply
Review the vacancy and complete the application on the employer or recruitment partner’s website. Requisition ID: WJ-3188471206.