About this position
Position: Server
Department: Front of House
Reports To: Lead Server / General Manager
Position Type: Full-Time / Part-Time
Contact me directly @ 2405505214 If interested
1.Position Summary
The Server is responsible for providing excellent customer service while ensuring guests have a positive dining experience. This position requires strong communication skills, attention to detail, knowledge of the menu, and the ability to work efficiently in a fast-paced restaurant environment.
Servers are expected to maintain professionalism, provide attentive service, and ensure guests' needs are met throughout their visit.
2.Primary Job Responsibilities
Customer Service
Greet guests promptly and welcome them to the restaurant.
Present menus and explain menu items, specials, and recommendations.
Take accurate food and beverage orders.
Check on guests throughout their dining experience.
Address customer concerns professionally and notify management when necessary.
Thank guests and provide a positive farewell.
Daily Operations
Maintain assigned tables and dining areas.
Ensure orders are entered accurately and delivered promptly.
Communicate effectively with kitchen staff and management.
Maintain knowledge of menu items, ingredients, and food allergies.
Follow proper procedures for handling payments and closing checks.
Complete assigned opening, closing, and side work duties.
Cleanliness and Professionalism
Maintain clean and organized service stations.
Follow all sanitation and food safety guidelines.
Maintain proper appearance and uniform standards.
Arrive on time and be prepared for scheduled shifts.
Work as a team and assist fellow employees when needed.
3. Performance Expectation
Servers are expected to:
Provide friendly, attentive, and professional service.
Know the menu and confidently answer guest questions.
Maintain accuracy when entering and delivering orders.
Communicate effectively with the kitchen and fellow servers.
Handle difficult customers calmly and professionally.
Maintain cleanliness throughout their shift.
Take accountability for their assigned tables and responsibilities.
4.Required Qualifications
Previous serving experience preferred.
Strong communication and customer service skills.
Ability to multitask in a fast-paced environment.
Basic knowledge of food and beverage service.
Ability to work evenings, weekends, and holidays as needed.
Positive attitude and professional appearance.
Ability to work independently and as part of a team.
5. Performance Standards
Area
Expectation
Customer service
Friendly and attentive
Order accuracy
Correct orders and modifications
Menu knowledge
Understand food, drinks, and specials
Efficiency
Timely service and table management
Cleanliness
Clean tables and service stations
Teamwork
Support fellow employees
Professionalism
Positive attitude and appearance
Attendance
Dependable and punctual
6.Employee Accountability
The Server is responsible for maintaining high service standards and contributing to the overall success of the restaurant.
Servers are expected to take ownership of their guests' experience, follow restaurant policies, communicate problems to management, and complete all assigned duties without constant supervision.
More detail about The Avenue, please visit https://culinaryagents.com/entities/1210310-The-AvenueLocation and commute
Baltimore, MD .
Plan your route with Google Maps. Travel times and transportation options vary; confirm the work location with the employer before commuting.
How to apply
Review the vacancy and complete the application on the employer or recruitment partner’s website. Requisition ID: WJ-3272996076.