Service Manager

About this position

Service Manager – High-Volume Cafe

We are looking for an experienced Service Manager to lead the front-of-house operation of an established, high-volume cafe on the Westside. 

This role is ideal for a strong, hands-on hospitality leader who is highly present on the floor, develops great teams, maintains consistent service standards, and understands how excellent hospitality can support both guest loyalty and revenue growth.

About the Role

The Service Manager serves as the primary day-to-day leader for the front-of-house team, with responsibility for service, staffing, scheduling, training, employee development, guest experience, and FOH execution.

The role works closely with operations, culinary, and other department leaders to ensure clear communication and a consistent guest experience.

Key Responsibilities

• Lead daily front-of-house operations and maintain a strong presence on the floor.
• Maintain high standards for hospitality, cleanliness, organization, appearance, and service execution.
• Recruit, onboard, train, coach, and develop FOH employees and leadership.
• Build schedules based on business needs, volume, employee availability, and labor expectations.
• Monitor attendance, timekeeping, overtime, staffing coverage, and employee performance.
• Establish clear expectations and maintain accountability across the service team.
• Lead pre-shifts, service training, product education, and ongoing team development.
• Partner with Operations and HR on performance management and employee relations.
• Build relationships with guests, resolve concerns, and continually improve the guest experience.
• Support revenue growth through hospitality, product knowledge, guest retention, and strong service execution.
• Support catering, online ordering, large orders, events, pop-ups, and seasonal activations.
• Maintain working knowledge of POS, scheduling, online ordering, catering, and other FOH systems.
• Collaborate closely with culinary, beverage, and operations leadership on menu updates, product availability, training, events, and service priorities.
• Identify opportunities to improve service flow, efficiency, consistency, and overall performance.

Qualifications

• 5+ years of hospitality or restaurant experience preferred.
• Previous FOH management or service leadership experience in a high-volume cafe, restaurant, or food-service operation.
• Demonstrated ability to recruit, train, coach, and develop hourly employees and emerging leaders.
• Strong scheduling, labor-management, and organizational skills.
• Strong hospitality instincts and guest-recovery skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Clear and effective communication skills.
• Strong judgment, follow-through, and problem-solving ability.
• Comfortable working with POS, scheduling, and other restaurant technology.
• Hands-on leadership style with a consistent presence in the operation.
• Flexible availability including weekends and holidays.
• Bilingual English/Spanish preferred.

What We’re Looking For

We are looking for someone who genuinely enjoys leading service and developing people.

The ideal candidate is equally comfortable coaching an employee, managing a busy floor, solving a guest issue, building a schedule, supporting a catering order, or identifying an opportunity to improve the business.

This is a highly collaborative role for someone who wants meaningful ownership of the guest-facing operation while working closely with experienced Operations and Culinary leadership.

There is significant opportunity to grow with the business as the organization continues to evolve and scale.

Compensation & Benefits

Salary range: $85,000–$90,000 annually, based on experience, along with a comprehensive benefits package.

Location and commute

Los Angeles, CA .

Plan your route with Google Maps. Travel times and transportation options vary; confirm the work location with the employer before commuting.

How to apply

Review the vacancy and complete the application on the employer or recruitment partner’s website. Requisition ID: WJ-3144901568.