About this position
Description:
Lamb and Associates Packaging Inc. is a premier packaging manufacturer, with a focus on quality, service and on-time delivery. We are currently seeking a Customer Service Representative who possesses the skills to effectively process customer orders, maintain high levels of communication with customers, field sales representatives, and production; with high attention to detail and capable of performing all duties utilizing industry standard software and systems. Experience in the corrugated packaging industry is preferred but not necessary.
Requirements:
RESPONSIBILITIES:
· Maintain a high level of verbal and written communication with customers and co-workers by phone, email, and fax
· Respond promptly to customer inquiries
· Handle and resolve customer complaints
· Obtain and manage all documentation and relevant information regarding customer accounts
· Process orders, create estimates, and manage customer raw material orders
· Direct requests and unresolved issues to the designated resource
· Manage key customer accounts and in-house inventory levels
· Prepare formal customer quotes
· Generate master specifications required for production prior to order processing
· Track production orders as required in order to effectively allow for on-time deliveries
· Take initiative to alleviate and prevent problems
· Learn and maintain fluency with Amtech and Esko Web Center software systems
· Work hand in hand with sales staff in order to provide a high level of customer support
· The employee may be asked to perform other duties as required by business needs
Requirements
SKILLS AND QUALIFICATIONS:
· Attention to detail and outstanding organizational skills are necessary.
· Must be proficient in communicating with all levels of employees and be willing to go the extra mile for customers and account executives.
· Corrugated packaging experience is strongly preferred.
· Must have the ability to prepare and maintain complex records and files.
· Must possess average math skills with the ability to calculate figures and amounts such as discounts, costs, commissions, proportions, and volumes.
· A strong understanding of basic measurements with the ability to read a tape measure and convert decimals to fractions is required.
· Advanced computer skills including Word and Excel with experience in Amtech and Esko Web-Center are preferred.
· Must be able to clearly facilitate communication between customers, sales representatives and production personnel
· Excellent verbal and written communication skills are mandatory.
EDUCATION AND EXPERIENCE
· Associates degree preferred and 4-6 years of relevant customer service or account management experience.
Position: Salary Non-Exempt
BENEFITS
Lamb & Associates Packaging, Inc. offers a variety of benefits including health, dental, vision, 401k, short and long term disability, life insurance, hospital indemnity, accident coverage, identity theft and more.
PI31982864f3a3-37344-41686111
Location and commute
501 Commerce Dr, Maumelle, AR 72113.
Plan your route with Google Maps. Travel times and transportation options vary; confirm the work location with the employer before commuting.
How to apply
Review the vacancy and complete the application on the employer or recruitment partner’s website. Requisition ID: WJ-3118004961.