About this position
Responsibilities:
Greet residents and guests with a warm and friendly demeanor.
Monitor lobby traffic and alert residents to arriving guests and deliveries
Monitor and control access to the building, ensuring the safety of all occupants.
Assist residents with packages, deliveries, and other requests.
Provide information about the building and local area, including recommendations for dining, entertainment, and services.
Handle maintenance requests and coordinate with maintenance staff as needed.
Maintain a clean and organized lobby, entrance area, and work area.
Respond to emergencies and follow established protocols.
Exceptional customer service
Answering calls professionally and assists callers with directions or instructions for the building
Keeping the communal areas tidy and providing a security presence on-site
Maintain logbooks for visitors and contractors
Observe monitors for suspicious activities
Keep track of keys when needed
Assist management with request for residents
Requirements:
High School Diploma or equivalent; additional education in hospitality or related fields is a plus.
Previous experience as a doorman, concierge, or in a customer service role preferred.
Excellent communication and interpersonal skills.
Ability to work flexible hours, including weekends and holidays.
Strong problem-solving skills and the ability to remain calm under pressure.
Basic knowledge of security protocols and emergency procedures.
Must be physically able to stand for long periods and lift packages as needed.
Must be able to demonstrate proficiency in working with computers including word processing, calendar management, Building Link/ManageCo, and Keylink system
Must be well groomed and display a positive attitude
Available to work weekends and holidays
Location and commute
114 John St, New York, NY 10038.
Plan your route with Google Maps. Travel times and transportation options vary; confirm the work location with the employer before commuting.
How to apply
Review the vacancy and complete the application on the employer or recruitment partner’s website. Requisition ID: WJ-3097154559.