About this position
Operations Management
- Assist in planning, organizing, and supervising daily operations.
- Ensure company policies, procedures, and standards are followed.
- Monitor service quality, cleanliness, and safety across all areas.
- Help resolve operational issues quickly and effectively.
People Leadership
- Support hiring, onboarding, scheduling, and training of staff.
- Coach and motivate employees to meet performance and service standards.
- Provide feedback, conduct or support performance reviews, and assist with disciplinary actions when needed.
- Foster a positive, supportive, and accountable team culture.
Customer/Guest Experience
- Maintain a strong presence on the floor/within the operation.
- Handle escalated customer/guest concerns and resolve complaints.
- Ensure consistent delivery of high-quality service.
Financial & Administrative
- Assist with budgeting, cost control, and revenue targets.
- Monitor key metrics (sales, labor, expenses, productivity, customer satisfaction).
- Help with inventory management, ordering, and vendor coordination.
- Complete required reports and administrative tasks accurately and on time.
Compliance & Safety
- Ensure compliance with health, safety, and regulatory requirements.
- Enforce security and loss-prevention policies.
- Support training on safety procedures and emergency protocols.
Leadership Support
- Act as the Manager on Duty in the General Manager’s absence.
- Contribute to operational improvements and implement new initiatives.
- Communicate clearly between staff and management.
- Previous supervisory or management experience (typically 2–4 years), preferably in (industry: e.g., hospitality/retail/restaurant/fitness).
- Strong leadership, communication, and interpersonal skills.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Basic financial acumen (understanding of budgets, P&L, labor control).
- Problem-solving and conflict-resolution skills.
- Proficiency with relevant software/systems (e.g., POS, scheduling, MS Office).
- High school diploma or equivalent required; associate or bachelor’s degree preferred (optional line, adjust as needed).
- Flexible schedule; ability to work evenings, weekends, and holidays as needed.
- Standing/walking for extended periods; light to moderate lifting may be required (adjust to the role).
Location and commute
Atlanta, GA .
Plan your route with Google Maps. Travel times and transportation options vary; confirm the work location with the employer before commuting.
How to apply
Review the vacancy and complete the application on the employer or recruitment partner’s website. Requisition ID: WJ-3223377432.