About this position
Job Description
Job Description
Office Manager / Manufacturing Operations Coordinator
Position Summary
We are seeking an experienced and highly organized Office Manager / Operations Coordinator to oversee daily administrative and operational functions within our manufacturing environment. The ideal candidate will have a strong background in metal fabrication, ERP systems, quality assurance, customer communication, and process improvement. This individual will serve as a key link between customers, sales, engineering, and production while leading a small office team and driving operational efficiencies through technology and automation.
Office & Operations Management
· Manage day-to-day office operations and workflow.
· Supervise, mentor, and support a team of 3-4 office personnel.
· Coordinate activities between sales, engineering, purchasing, quality, and production teams.
· Assist management with operational planning and continuous improvement initiatives.
ERP & Manufacturing Systems
· Maintain and utilize E2 Shoptech ERP software for job tracking, scheduling, inventory control, reporting, and order management.
· Ensure accuracy of production, inventory, and customer data.
· Generate reports and analyze business data.
· Recommend process improvements to maximize ERP effectiveness.
Manufacturing & Fabrication Support
· Working knowledge of metal fabrication processes including laser cutting, CNC machining, welding, forming, stamping, and assembly.
· Review customer drawings and manufacturing requirements.
· Have a basic understanding of CAD drawings and blueprint interpretation.
· Support quoting, project coordination, and production planning.
Quality Assurance & Customer Support
· Maintain an understanding of quality assurance principles and manufacturing quality standards.
· Assist with customer quality concerns, corrective actions, and documentation requests.
· Communicate with customers as needed regarding orders, schedules, deliveries, and project inquiries.
· Help maintain positive customer relationships through professional communication.
Process Improvement & Automation
· Identify opportunities to improve efficiency and reduce administrative workload.
· Utilize AI tools and automation technologies to streamline office and operational processes.
· Develop automated workflows for reporting, customer communications, and administrative tasks.
Qualifications
· 5+ years of experience in manufacturing office management, operations coordination, or a related role.
· Strong knowledge of metal fabrication and manufacturing processes.
· Experience with E2 Shoptech or similar ERP software.
· Experience managing and leading a team of 3-4 employees.
· Proficiency in Microsoft Office Suite (Excel, Word, and Outlook).
· Understanding of quality assurance processes and manufacturing quality standards.
· Strong organizational, communication, and problem-solving skills.
Preferred Qualifications
· Experience with quoting, scheduling, and customer service in a manufacturing environment.
· Basic understanding of CAD drawings and blueprint interpretation.
· Experience implementing AI tools and workflow automation.
· Knowledge of Lean Manufacturing and continuous improvement principles.
Location and commute
5106 Madison Pike, Independence, KY 41051.
Plan your route with Google Maps. Travel times and transportation options vary; confirm the work location with the employer before commuting.
How to apply
Review the vacancy and complete the application on the employer or recruitment partner’s website. Requisition ID: WJ-3211774162.