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Food Service & Hospitality

Service Manager

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Straker's NYC New York
Job typeOther PostedNov 12, 2026 Apply byDec 12, 2026

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About this position

Position Overview
The Service Manager is responsible for leading daily service operations and ensuring an exceptional guest experience. This role serves as a visible leader on the floor, supporting service execution, team development, and hospitality standards while helping bring Straker’s London-born hospitality culture to life in New York City.

The ideal candidate is passionate about hospitality, thrives in a fast-paced environment, and leads by example through professionalism, accountability, and a strong commitment to guest satisfaction.

Responsibilities

  • Lead service during assigned shifts and maintain a consistent presence on the floor
  • Support daily restaurant operations and ensure service standards are executed at a high level
  • Coach, develop, and motivate FOH team members through ongoing feedback and training
  • Lead pre-shift meetings and reinforce hospitality, product knowledge, and service expectations
  • Monitor guest experience and proactively address concerns or service recovery opportunities
  • Foster strong communication and collaboration between FOH, BOH, and bar teams
  • Support hiring, onboarding, and training initiatives as needed
  • Ensure cleanliness, organization, and Department of Health readiness throughout the restaurant
  • Assist with opening and closing procedures and ensure operational standards are maintained
  • Support special events, new opening initiatives, and evolving operational needs of the business

Qualifications

  • 2+ years of restaurant management or supervisory experience in a hospitality-driven environment
  • Strong understanding of restaurant service standards and guest experience
  • Proven ability to lead teams in a fast-paced restaurant environment
  • Excellent communication, leadership, and problem-solving skills
  • Comfortable providing coaching, feedback, and direction to team members
  • Familiarity with Toast POS and Google Workspace
  • Pre-opening experience preferred
  • Availability to work nights, weekends, and holidays as needed
  • Ability to stand for extended periods and lift up to 40 pounds

More detail about Straker's NYC part of Straker's, please visit https://culinaryagents.com/entities/1072708-Straker%2527s-NYC

Location

New York .

The source lists New York but does not specify a city. Check the original listing for the work location and any remote-work conditions.

How to apply

Review the vacancy and complete the application on the employer or recruitment partner’s website. Requisition ID: WJ-3271022135.

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