About this position
About us:
James Beard Award-winning chef Sean Brock opened Darling last summer in the heart of West Hollywood.
The menu focuses on live-fire cooking centered on the vibrant, seasonal ingredients Southern California has to offer and the Southern cuisine Chef Sean Brock is globally renowned for.
The restaurant houses a listening bar that offers a different kind of escape—vinyl records spun on a world-class hi-fi sound system, paired with thoughtful cocktails in an intimate setting.
Job Summary:
Darling by Sean Brock is seeking a distinguished Service Manager to serve as the first and lasting impression of our restaurant. This role is pivotal in delivering a warm, refined, and memorable experience for every guest, from their arrival to their departure. As the ambassador of hospitality, the Restaurant Manager will cultivate guest relations, reservations, and front-of-house coordination with a sharp focus on service excellence.
KEY RESPONSIBILITIES
- Oversee the reservation platform, ensuring optimal table management to balance guest experience with service efficiency.
- Welcome each guest with warmth and professionalism, setting a gracious tone for their visit.
- Cultivate meaningful relationships with returning guests and VIPs, maintaining detailed notes on preferences for highly tailored service.
- Lead pre-service meetings with host and service teams, covering reservations, guest insights, and nightly objectives.
- Manage special requests, including dietary needs, seating arrangements, and celebratory occasions, ensuring flawless execution.
- Serve as a communication bridge between the Front of House and Back of House, resolving any service issues with clarity and urgency.
- Supervise and mentor the front of house team, providing ongoing training to uphold our hospitality standards.
- Respond to guest feedback or concerns with empathy and professionalism, involving management when needed.
- Maintain an active presence in the dining room, supporting the team, resetting tables, and ensuring guest satisfaction throughout service.
- Collaborate on private dining and special event coordination, delivering seamless and elevated experiences.
- Contribute to ongoing Dining Room projects and initiatives as required.
Location and commute
West Hollywood, CA .
Plan your route with Google Maps. Travel times and transportation options vary; confirm the work location with the employer before commuting.
How to apply
Review the vacancy and complete the application on the employer or recruitment partner’s website. Requisition ID: WJ-3272996066.