About this position
Job Description
Practice Ambassador – Oral Surgery / Dental ???? Remote | Full-time ???? Schedule: Monday–Thursday 8:00am–5:00pm, Friday 8:00am–3:00pm ???? Candidates located in Lincoln, NE are required to work hybrid schedule in-office/remote
Who We Are
We are an elite oral surgery organization committed to delivering exceptional care for our patients and first-class service to our referring doctors. Our practices are built on professionalism, compassion, and clear communication, and our centralized Practice Ambassador team plays a critical role in supporting our patients and the communities we serve.
We are looking for a fun, hardworking, compassionate team player to help support and grow our practices while continuing to serve their surrounding communities with all of their oral surgery needs. As a Practice Ambassador, you serve as the first impression in our patient's experience by providing remarkable customer service. While this role is remote, you represent the practice as if you were sitting at the front desk – delivering a warm, confident, and professional experience through every phone call and electronic interaction.
This role is ideal for someone who thrives in a call-center-style environment, enjoys high-volume phone work, and takes pride in delivering patient-centric service with efficiency and accuracy. Previous healthcare experience is a plus but not required.
What You'll Do
Provide concierge-level customer service while interacting with patients, referring offices, and team members over the phone or via electronic communicationAnswer the phone promptly with a positive, professional demeanorSchedule appointments for multiple practices based on each doctor's preferencesSchedule appointments to optimize patient satisfaction, provider time, and effective use of exam and treatment roomsMake outbound calls to patients being referred for proceduresManage patient calls related to post-operative and billing questionsMaintain professional relationships with referring officesMaintain confidentiality of all information in accordance with HIPAAPerform other related duties as assigned
What You Bring
High school diploma or equivalent1+ year of customer service experience (call center, scheduling, or healthcare preferred)Comfortable working in a high-volume, phone-focused environmentFriendly, professional phone presence with strong communication skillsStrong computer skills with accurate data entry and documentation habitsAbility to multitask, stay organized, and follow structured workflowsCalm, empathetic approach when supporting patients and familiesReliable, self-motivated, and detail-orientedDental or healthcare experience a plusBilingual Spanish/English preferred
What We Offer
We are committed to supporting your personal and professional well-being with a competitive benefits package, including:
Competitive pay with bonus potential and annual merit reviewsMedical, Dental, Vision, and Life InsuranceHealth Savings Account (HSA) with HDHP optionsPTO, Sick Time, Paid Holidays, and Paid Parental LeaveShort- and Long-Term Disability401(k) Plan with Company MatchEmployee Assistance Program (EAP)
We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity, or protected veteran status.
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Location and commute
700 R St, Lincoln, NE 68501.
Plan your route with Google Maps. Travel times and transportation options vary; confirm the work location with the employer before commuting.
How to apply
Review the vacancy and complete the application on the employer or recruitment partner’s website. Requisition ID: WJ-3012327265.