Floor Manager

About this position

Chambers is an independently owned neighborhood restaurant in the heart of Tribeca, celebrated for its thoughtful hospitality, exceptional food, and world-class beverage program. Since opening in June 2022, Chambers has earned widespread critical acclaim, including recognition in the Michelin Guide, and a place on the New York Times' 2026 list of New York City's 100 Best Restaurants (#29). Chambers was also named a 2026 James Beard Award finalist for Outstanding Wine and Other Beverages Program and has received a Star Wine List Gold Star for Sustainability for three consecutive years.

Led by Chef Jon Karis (formerly of Gramercy Tavern), our kitchen showcases seasonal New York cooking through a frequently evolving menu that balances precision, creativity, and approachability. Our beverage program, directed by internationally acclaimed sommelier Pascaline Lepeltier, is equally ambitious, featuring an extraordinary collection of wines, spirits, and fermented beverages with an emphasis on thoughtful producers and sustainable practices.

At the heart of Chambers is a commitment to hospitality that is warm, genuine, and attentive without being formal or prescribed. We believe exceptional service is defined not only by technical excellence, but by generosity, intuition, and the ability to make every guest feel genuinely welcome.

We are seeking an experienced, ambitious, and highly motivated Floor Manager to join our leadership team in a full-time capacity. This is a hands-on position for a hospitality professional who thrives in a high-volume, fast-paced New York City restaurant environment while maintaining the composure, attention to detail, and elevated service standards expected of a Michelin-caliber establishment.

Qualified candidates must have prior restaurant management experience in New York City, including demonstrated success leading service in a high-volume, fast-paced environment. Additionally, candidates must have at least two years of experience working in a Michelin-caliber restaurant at some point in their careers, whether in a management or service capacity.

We are particularly interested in candidates whose professional experience demonstrates a clear trajectory of growth, increasing responsibility, and a genuine commitment to leadership. The ideal candidate will be as comfortable directing a busy dining room as they are working alongside the team, developing talent, cultivating guest relationships, and contributing to the continued evolution of the restaurant.

This position offers meaningful responsibility, close collaboration with senior leadership, and substantial opportunities for professional development and advancement within an ambitious, independently operated restaurant.

Responsibilities

• Maintain proper flow of service while upholding service standards, product quality, and cleanliness
• Perform administrative tasks including but not limited to scheduling, facilities maintenance, product and supplies inventory
• Conduct on-going education for FOH team members
• Ensure that all team members are trained and follow all safety and DOH sanitation policies and procedures
• Update all printed and digital menu materials including POS system, based on product selection and availability
• Assist in executing new restaurant initiatives and service protocols through staff training
• Interact with guests to ensure service and food quality
• Run food from kitchen to tables, as needed
• Run beverages from bar to tables, as needed
• Cultivate relationships with guests to create return business
• Support service team by troubleshooting any escalated guest issues
• Drive and support the continual development of FOH team members by upholding performance expectations, providing ongoing feedback, and offering input for regular performance reviews
• Execute FOH team member training programs as determined by executive management
• Oversee daily reservations and providing support at the door throughout the shift
• Assist with private event inquiries and day-of event execution
• Assist in managing customer service responses and leading all guest recovery efforts including but not limited to online feedback, guest complaints, and immediate service recovery
• Master OpenTable and Toast POS, being able to provide assistance and/or troubleshooting
• Lead by example in properly executing all service standards and protocols
• Contribute to pre-shift and offer instruction to the FOH team
• Coach and mentor staff both in real-time as well as before and after service
• Become familiar with the property inside and out
• Learn how to work as an Expeditor to provide coverage as needed

Required Qualifications

• Minimum 2 years of restaurant experience in a high volume, upscale to fine dining restaurant
• Experience with Toast and OpenTable strongly preferred
• Team-focused mindset and empathetic approach to collaboration
• A positive and enthusiastic attitude, as well as a desire to learn, grow, and develop new skills
• Excellent communication, organizational, and interpersonal skills
• Ability to remain calm under pressure and resolve guest conflict
• Willing to accept guidance in a positive manner and implement the direction in a way that is productive for both you and the team
• Ability to demonstrate quick thinking and adaptability in a constantly changing environment

Preferred Qualifications

• 1+ years of restaurant management experience in a high volume, upscale to fine dining restaurant
• Experience working with an extensive beverage program in a sales-focused role: 200+ wine labels or equivalent
• Proven ability to support all administrative tasks relating to the front of house, including but not limited to financial reports, scheduling, and facilities maintenance
• Continued self-education and expansion of beverage and service knowledge, with a proven track record of converting the knowledge into full team training for team member education and development
• A proven track record of dependability, a continuous focus on learning and development, and a history of consistently and successfully fulfilling all role responsibilities

Physical Demands

• The physical demands for this position are seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing, for 5 to 10 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations. The duties of this position may change from time to time. RACINES NYC LLC reserves the right to add or delete duties and responsibilities at the discretion of Chambers or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Chambers is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.

Compensation Details

Compensation: Salary ($70,000.00 - $75,000.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401(k)

Required Skills

Restaurant Management

Leadership Skills

Training

Training and Development Skills

Customer Service

Customer Service Skills

Team Management

Conflict Resolution skills

Location

New York .

The source lists New York but does not specify a city. Check the original listing for the work location and any remote-work conditions.

How to apply

Review the vacancy and complete the application on the employer or recruitment partner’s website. Requisition ID: WJ-3231448595.