About this position
Desired Qualifications
- Minimum 3–5 years’ experience in reservations, guest relations, or front-of-house management within luxury hospitality.
- Proven experience managing reservation systems and table management platforms.
- Strong knowledge of food and beverage operations and service flow.
- Bachelor’s degree or equivalent qualification in Hospitality Management or related field (preferred).
- Ability to work flexible schedules including evenings, weekends, and holidays.
- Experience using SevenRooms to manage reservations, guest profiles, and waitlists. (preferred)
Skills and Abilities
- Exceptional guest service and interpersonal skills.
- Strong leadership and team management abilities.
- Excellent communication and organizational skills.
- High attention to detail and accuracy in handling bookings and guest data.
- Ability to perform effectively under pressure in high-volume environments.
- Strong problem-solving and decision-making capabilities.
- Professional appearance, excellent grooming, and adherence to company standards.
Key Targets
- Deliver an exceptional and seamless reservation experience for all guests.
- Maximize table occupancy, revenue opportunities, and seating efficiency.
- Maintain accurate reservation records and guest profiles.
- Ensure effective coordination between reservations, reception, and operations teams.
- Uphold brand standards, service excellence, and operational consistency.
- Oversee and manage all reservations across all booking channels including phone, email, and online platforms.
- Ensure accurate input, tracking, and updating of reservations in the system.
- Monitor booking trends, peak periods, and guest preferences to optimize table allocation and capacity.
- Coordinate closely with the FOH Managers and Reception Team to ensure smooth guest flow.
- Manage VIP bookings, special requests, and guest preferences with the highest level of attention and discretion.
- Coordinate with Events Manager for large group bookings, private events, and special occasions.
- Maintain up-to-date guest databases and reservation records.
- Train, supervise, and support the reservations and reception team to ensure service excellence.
- Handle guest inquiries, complaints, and last-minute changes professionally and efficiently.
- Ensure all reservation communications reflect the brand’s luxury service standards.
- Prepare daily, weekly, and monthly reservation reports as required by management.
- Monitor no-shows, cancellations, and booking patterns to support revenue optimization.
- Ensure compliance with company policies, health and safety standards, and operational procedures.
- Maintain a professional, calm, and solution-oriented approach during high-volume service periods.
Location
New York .
The source lists New York but does not specify a city. Check the original listing for the work location and any remote-work conditions.
How to apply
Review the vacancy and complete the application on the employer or recruitment partner’s website. Requisition ID: WJ-3219964093.