About this position
Desired Qualifications
- Minimum of 3 years of proven experience as a Restaurant Manager in a luxury restaurant or high-end hospitality environment.
- Strong communication, interpersonal, and people management skills.
- Strong understanding of restaurant operations, floor management, and service excellence.
- Previous pre-opening experience preferred.
- Expertise in guest engagement and maintaining luxury brand standards.
- Strong leadership background with experience managing front of house teams.
- Solid understanding of local regulations, licensing, and compliance.
- Bachelor’s degree in Hospitality Management or related field preferred.
Skills and Abilities
- Exceptional floor presence with the ability to lead service and create memorable guest experiences.
- Strong communication, interpersonal, and people management skills.
- Advanced problem solving, decision making, and conflict resolution abilities.
- Ability to drive revenue, manage costs, and analyze operational KPIs.
- Comfortable working in a fast paced, high-performance environment.
- Ability to stand for extended periods and move between floors, including frequent use of stairs, throughout service.
- Strong collaboration skills with senior management and cross functional partners.
Key Targets
- Achieve monthly and annual revenue targets.
- Maintain guest satisfaction scores above company benchmark.
- Improve team engagement and maintain healthy retention rates.
- Ensure operating expenses remain within budget.
- Achieve excellence scores and SOP compliance metrics.
- Deliver strong sales performance through upselling and service excellence.
- Maintain venue presentation and operational standards at required levels.
General Duties, Tasks, and Responsibilities
- The Restaurant Manager oversees daily restaurant operations to ensure seamless service and a luxury guest experience.
- Maintain strong floor presence to support the team, engage guests, and uphold service standards.
- Lead and develop the team through training, supervision, performance management, and succession planning.
- Monitor daily sales performance and support cost control initiatives in collaboration with finance and senior leadership.
- Ensure compliance with all policies, SOPs, health and safety guidelines, and local authority requirements.
- Drive service excellence by monitoring guest feedback, resolving issues promptly, and maintaining high satisfaction levels.
- Oversee venue presentation, maintenance, cleanliness, and overall service readiness.
- Conduct operational meetings and daily briefings to ensure clear communication and alignment within the team.
- Support any pre-opening and launch activities when required.
- Reports directly to the General Manager and Assistant General Manager.
Location
New York .
The source lists New York but does not specify a city. Check the original listing for the work location and any remote-work conditions.
How to apply
Review the vacancy and complete the application on the employer or recruitment partner’s website. Requisition ID: WJ-3219964092.