Clinical Application Specialist/Workflow Consultant

About this position

Optimize workflows. Enable adoption. Deliver meaningful healthcare solutions.

Join Ascom as a Workflow Consultant/Clinical Application Specialist and help healthcare organizations successfully implement Ascom solutions that improve clinical workflows, strengthen communication, and support better outcomes. In this role, you’ll guide customers through solution demonstrations, workflow analysis, technical and functional design, configuration, testing, training, and go-live support.

You will play a critical role in helping customers adopt complex clinical and communication technologies with confidence. By translating customer needs into practical workflows, training users, and partnering closely with Sales, Project Management, R&D, and client stakeholders, you’ll directly influence customer satisfaction, implementation quality, and long-term solution success.

· Provide product and implementation demonstrations for potential and existing customers

· Analyze clinical and technical workflows and recommend improvements

· Partner with customers to design and configure functional and technical solutions

· Support implementation projects from design through testing, go-live, and aftercare

· Conduct system integration, functionality, and user acceptance testing with customers

· Assess training needs, develop training plans, and guide end users through adoption

· Inform customers about new software releases, features, and functionality

· Collaborate with Sales, Project Management, R&D, and other internal teams to ensure successful delivery

· Contribute to continuous improvement, best practices, and process optimization

· 3–5 years of experience in implementation consulting, preferably within clinical healthcare environments

· Experience supporting or introducing complex clinical, technical, or communication solutions

· Degree or background in healthcare, IT, clinical operations, or a related field

· Clinical experience as a nurse or other healthcare professional is preferred

· Strong ability to analyze workflows, identify improvement opportunities, and translate needs into practical solution designs

· Strong presentation, facilitation, training, and customer communication skills

· Ability to work independently while collaborating across Sales, Project Management, R&D, and customer teams

· Familiarity with ERP and project management tools, such as D365 or Jira, is a plus

· Customer-focused mindset with the ability to influence, guide, and build trusted relationships

We value diverse perspectives and are committed to creating an inclusive environment where everyone can thrive.

Location and commute

10520 Chapel Hill Rd, Morrisville, NC 27560.

Plan your route with Google Maps. Travel times and transportation options vary; confirm the work location with the employer before commuting.

How to apply

Review the vacancy and complete the application on the employer or recruitment partner’s website. Requisition ID: WJ-3268483240.