About this position
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Job title: Customer Support Representative
Employee Typxe: Full Time – Non-exempt
Job Type: On-site
Location: 855 Rahway Ave, Union NJ 07083
Reports to: Customer Support Manager
Job Description
The Customer Support Representative is responsible for engaging with customers on behalf of Kalustyan Corporation and its subsidiaries. Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers.
Essential Functions and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Customer Support Representative’s duty is to support customers. This main responsibility covers lots of duties, such as:
- Ensuring that customers are satisfied with products or services
- Following up with clients or customers to check that they’re still satisfied with any purchases
- Letting customers or clients know about additional products or services
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
- Escalating queries and concerns
- Troubleshooting common issues with a product or service
- Working with a team of CSRs and other departments to find appropriate solutions
Other duties may be assigned.
Required Skills / Abilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Interpersonal and customer service skills
- Analytical and problem-solving skills
- Multitasking and organizational skills
- Ability to answer a high volume of calls and/or emails daily
- Ability to share work among a customer service team
- Attentiveness and patience
- Time-management skills
- Ability to find the positive in any situation
Education and Experience
- High school diploma or GED.
- Entry-level CSRs can start with no prior experience, especially if they have a degree
- 1– 3 years of experience in a customer facing role
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Schedule: Monday to Friday. 8:30am – 5:00pm
Supervisory Responsibilities:
- None
Eligibility requirements:
- You can submit your application for employment online or bring your resume at 855 Rahway Ave, Union City NJ 07083 to be considered.
Travel: No
Compensation/ Benefits
- Competitive base and bonus
- 401k
- Medical, Dental, Vision
- Life Insurance / AD&D
- 12 Holidays
- 7 Flexible days
- 10 Vacation Days and more
- Training
Kalustyan Corporation is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, sexual orientation, veteran status, or marital status, or any other characteristic protected under federal, state or local law, where applicable.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial jobs, and to receive other benefits of employment. Please contact us to request accommodation, if needed. xavwley
Diversity and inclusion is our flag.
Location and commute
Union, NJ 07083.
Plan your route with Google Maps. Travel times and transportation options vary; confirm the work location with the employer before commuting.
How to apply
Review the vacancy and complete the application on the employer or recruitment partner’s website. Requisition ID: WJ-3207204824.