About this position
Head of Stores – North America
Full-Time | Executive Leadership | New York, NY
Salary: $175,000 - $210,000
A globally recognized luxury fashion house is seeking a modern, progressive retail leader to oversee its North America stores organization. This role is ideal for an executive who blends operational rigor with cultural intelligence, brand storytelling, and a deep understanding of how physical retail must evolve to stay relevant.
This is a transformative position with full ownership of the region’s store fleet, people strategy, client experience, and commercial performance. The right leader will bring fresh thinking, digital fluency, and a human-centered approach to building high-performing teams.
The Opportunity
You will shape the future of North American retail for a brand known for creativity, cultural impact, and boundary-pushing design. This role requires a leader who can modernize store operations, elevate talent, and create an environment where clients feel connected to the brand’s world — not just its products.
What You’ll Lead
Retail Strategy & Performance
- Own the North America retail P&L, driving sustainable growth across full-price and outlet channels
- Build and execute a progressive retail strategy that blends experience, community, and commerce
- Partner with global leadership to align regional initiatives with brand vision and long-term goals
- Leverage data, client insights, and market trends to inform decision-making and store optimization
People Leadership & Culture
- Lead, mentor, and inspire a diverse team of store directors and field leaders
- Build a culture rooted in accountability, creativity, and emotional intelligence
- Modernize talent development programs to attract, retain, and grow next-generation retail leaders
- Champion inclusion, representation, and psychological safety across the store network
Client Experience & Brand Expression
- Elevate the in-store experience through storytelling, service innovation, and community engagement
- Ensure stores reflect the brand’s evolving aesthetic, values, and cultural point of view
- Drive clienteling excellence and omnichannel integration to deepen loyalty and lifetime value
- Partner with Marketing and VM to deliver immersive, editorial-quality retail moments
Operational Excellence & Innovation
- Modernize store operations with digital tools, streamlined processes, and future-forward systems
- Strengthen inventory accuracy, shrink management, and operational compliance
- Lead new store openings, remodels, and fleet transformation initiatives
- Collaborate cross-functionally with Merchandising, Planning, HR, and Finance to ensure seamless execution
Who You Are
- 10–15+ years of progressive retail leadership experience within luxury, designer, or high-growth specialty retail
- A modern operator who balances creativity with commercial discipline
- A culture-builder who leads with empathy, clarity, and high expectations
- Deeply fluent in omnichannel retail, digital tools, and clienteling platforms
- Experienced managing multi-store regions with complex teams and diverse markets
- Comfortable navigating ambiguity, driving change, and challenging outdated norms
- A strategic thinker with a hands-on, sleeves-up approach when needed
- Passionate about building teams, elevating talent, and creating meaningful client experiences
Why This Role Matters
The brand is entering a new era — one defined by cultural relevance, elevated retail experiences, and bold creative direction. The Head of Stores will be a key architect of that evolution, shaping how clients experience the brand across North America.
Location and commute
New York, NY 10261.
Plan your route with Google Maps. Travel times and transportation options vary; confirm the work location with the employer before commuting.
How to apply
Review the vacancy and complete the application on the employer or recruitment partner’s website. Requisition ID: WJ-3188471175.