About this position
Position Summary:The Floor Manager is responsible for establishing and maintaining guest services. He/she is responsible for the various tasks involved in the overall operation of the restaurant including opening and closing the restaurant, measuring business trends, maximizing sales/profitability by developing staff, controlling expenses, shortages and all aspects of service delivery and guest satisfaction. Must have high volume experience as a lead, supervisor, or manager.
Key Responsibilities/Duties:
- Ensure that each guest receives outstanding service by providing a friendly, professional environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service.
- Provide leadership for employee relations through effective communications, coaching, training and development.
- Assist in managing culture and policy deployment in the areas of restaurant service and overall quality of the quest dining experience, safety, guest satisfaction, and employee relations.
- Responsible for the facilities day-to-day operations (cleaning and maintenance, menus, reservations, office technology etc.)
- Assist in managing compliance with state and federal regulations as well as, adherence to all Company policies and procedures.
- Assist in managing restaurant inventory, ordering, scheduling, facility maintenance and staffing requirements.
- Constant communication and integration with BOH
- Perform other related duties as assigned.
Education/Experience Desired:
Bachelor’s degree or equivalent experience
Specific Knowledge, Skills, and Attributes:
- Leadership: A demonstrated ability to lead people, communication results, and motivate
- Planning: Ability to perform short and long range planning
- Excellent interpersonal and communication skills
- Excellent project and program management skills
- Quality orientation
- Computer proficient
Supervisory Responsibilities:
- Daily supervision of a team of servers, bartenders, runners, SAs
Location and commute
Chicago, IL .
Plan your route with Google Maps. Travel times and transportation options vary; confirm the work location with the employer before commuting.
How to apply
Review the vacancy and complete the application on the employer or recruitment partner’s website. Requisition ID: WJ-3212047467.